March 26 2020
COVID-19 Update to our Customers & Partners
First, all of us at Parkinson Technologies hope that you, your families and colleagues are safe and remain healthy. We’d like to communicate our company status as we strive to keep things moving forward.
Our business remains operational 5 days per week and we are following the necessary protocols within our facility to maintain that status to the extent we possibly can. Supplier deliveries and machine/parts production and shipments continue. When possible, our technology labs are conducting customer trials without customers being present and, if necessary, can utilize real-time voice and video networking that allows customers to participate remotely. Customer support and commercial personnel remain active remotely, including our colleagues based in New Jersey and Shenzhen, China. Travel restrictions are in place for our personnel and access restrictions are in place at our customers so field service engagements and customer meetings are being rescheduled.
Many of our customers are defined as “essential” businesses due to their participation in personal care/safety and medical device markets and we have communicated to our state government that it is necessary for us to remain operational in support of that.
We wish you and your organizations the very best in getting through these challenges. Parkinson Technologies is here to support you, now and into the future, as this situation evolves and ultimately as we all get back to normal. In the interim, please note the best way to reach us is either through the contacts you regularly work with or one of the following links:
For customer support: service@parkinsontechnologies.com
For sales inquiries: sales@parkinsontechnologies.com
For spare parts inquiries: parts@parkinsontechnologies.com
Sincerely,
Peter Termyn
President & CEO
Parkinson Technologies Inc.
